Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 520-885-4935 or make an appointment online!
What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
I wanted to thank everyone for the repairs on my car. Everything is always done with such care. They even adjust things that I never mentioned. Thank you so much for being such a great mechanics shop!!
These guys are beyond honest! If you want to stop tossing good money after bad THIS IS YOUR PLACE!!! Importantly, if they make a recommendation you can be sure they are not scamming you! Their advice may not be pretty, however it is honest! The pros at Garner will not even start a job if they feel you are wasting your money, this is CRITICAL for you to know so you are never taken advantage of! Highly talented Technician Mechanics with honest consulting... A real dream team you can count on! Get there early for same-day service... Be well! Happy Driving!